Introduction
Users can now rate the helpfulness of their connection meetings using a feedback scale. They can also share reasons for their ratings by selecting predefined tags or adding open comments. After each meeting, users will receive an email prompting them to provide feedback.
Administrators can access these ratings through a dashboard report and a detailed report with filtering options for deeper analysis. This feedback helps admins identify areas for improvement, enhance engagement strategies and optimize the overall connection experience.
Applicable for: 1:1, Group, and Circle-level Meetings.
Not applicable for: Flash Meetings and Connection Communities
Key Benefits
Capture Real-Time End User Feedback: Gather insights from users through meeting helpfulness surveys right after their meetings to quickly assess satisfaction.
Analyze and Act with Detailed Reports: Use filtered reports to review responses, spot trends and make data-driven decisions to improve engagement and performance.
Feature Highlights
Meeting Helpfulness Survey for End Users
After a meeting ends, users will see a helpfulness survey. They can rate the meeting’s usefulness on a scale and add context by selecting predefined tags or providing open comments.
Note: This feature can only be enabled by the Chronus Support or your Customer Success Manager. To activate it, contact Chronus Support or your CXM.
If a user closes the popup without answering, they will be prompted again through a mini-survey on the top left of the meeting information page.
Note: For Chronus Virtual Meet meetings, the survey popup will appear only if the user attended for at least 5 minutes. If not, a mini-survey prompt will still appear after the meeting time has passed.
Meeting Follow-Up Email for End Users
After a meeting, users receive a follow-up email prompting them to provide feedback on its helpfulness. The email includes a rating scale, and clicking on it redirects users to the survey on the platform. There, they can rate the meeting, select predefined tags for reasons, and leave open comments.
This process ensures timely feedback collection, improves the meeting experience, and makes it easy for users to share insights.
Additionally, if a user has participated in a Guided Conversation, the email will include a summary of tasks and goals discussed, even if they have already provided feedback. Users will also have the option to contact an admin if needed.
Report on the Admin Dashboard for Administrators
Administrators can now view a report of survey responses directly on their dashboard.
Navigation Path: Home > Engagement > Connection Meetings Helpfulness
The report includes:
Percentage of responses rated 'Helpful' and above (including 'Very Helpful' and 'Breakthrough')
Total number of responses received
Breakdown of ratings, highlighting areas for improvement and what worked well
Administrators can filter the report by date range for more precise insights. Clicking on the details will provide access to a more in-depth analysis.
Detailed Meeting Helpfulness Report for Administrators
Administrators can access the Connection Meetings Helpfulness report in two ways:
Click 'More Insights' on the Connection Meetings Helpfulness report from the dashboard to open the detailed report.
Navigate manually through Manage > Reporting > Connection Meetings Report > Meeting Helpfulness (Tab).
The Meetings Listing report, which provides detailed data on connection meetings, is also available under the Connection Meetings Report in a separate tab.
This detailed report includes all the insights from the dashboard along with individual user responses to the helpfulness survey. Administrators can also filter responses based on:
Response Date
Rating
Tags
Connection Name
Responded User
Example: An administrator can filter responses by a specific tag, such as “Not a good match,” to review relevant feedback more efficiently.
Conclusion
This feature simplifies the feedback process by making it easy for users to share their input after meetings. It helps administrators track whether mentors and mentees are meeting and assess if their mentorships are progressing well or need adjustments.