Goal: To help program admins find and finish their everyday work quickly, in an admin experience organized around the jobs they do.
Features & Capabilities
Note: Admin Hub is available to every organization at no extra cost. To turn it on, contact your Customer Success Manager or Account Manager. This release covers program-level admin pages for mentoring programs. Circles programs, reporting, organization-level pages and Communities (ERG) pages are coming soon. For one quarter, Admin Hub and the classic Manage experience are both available and work on the same data, so you can move between them at any time without losing anything. After that, Admin Hub becomes the admin experience.
Note: Admin Hub is available to every organization at no extra cost. To turn it on, contact your Customer Success Manager or Account Manager. This release covers program-level admin pages for mentoring programs. Circles programs, reporting, organization-level pages and Communities (ERG) pages are coming soon. For one quarter, Admin Hub and the classic Manage experience are both available and work on the same data, so you can move between them at any time without losing anything. After that, Admin Hub becomes the admin experience.
Background
Running a program means juggling many different jobs: enrolling people, making matches, keeping mentoring connections active, and keeping settings current. In the classic experience, tools were grouped by feature, so everyday tasks sat alongside settings you configure once, and there was no single place to see how your program was doing or what needed your attention. Getting to the right page often meant already knowing where it lived, and picking up a program from another admin took time to get oriented. Admin Hub organizes everything around the work you do, so you can see where your program stands and get to the right task quickly.
End User Experience
No changes. This release is admin-facing only.
Admin Experience
Navigation built around your work
The left navigation is grouped by what you're trying to get done, so you can find things where you'd expect them:
Overview: Know where your program stands the moment you log in. See its status, goal and key signals, plus a "Needs your attention" list that takes you straight to what needs action. New to a program? Start here to get up to speed without a handover call.
Operate: Do your everyday work with people in one place: manage your roster, enroll new people, make matches, keep mentoring connections on track and review flagged items. It's organized as Roster, Enroll, Match, Engage and Review.
Routines: Keep your users informed with less effort. Email campaigns, announcements and system emails are together under Communications.
Content: Create and update everything your users see, from plan templates and guides to surveys, certificates and courses. It's organized as Guide, Reflect and Courses.
Configure: Set up your program, then get back to running it. Settings sit apart from everyday work, so you won't change them by accident.
Admin Inbox: Read and reply to messages sent to program admins, one click away from anywhere in Admin Hub.
Manage: Prefer the classic experience for a task? Switch back any time from the left navigation.
Where to find things
I want to… | Go to |
See how my program is doing | Overview |
Find, add or import users | Operate › Roster › All Users |
Send invitations, review applications, check auto-screening | Operate › Enroll |
Run bulk match or recommendations, handle requests and offers, see auto-match runs | Operate › Match |
Track mentoring connections, meetings, events, courses and survey responses | Operate › Engage |
Review flagged users, flagged content and unpublished posts | Operate › Review |
Send email campaigns or announcements; edit system emails | Routines › Communications |
Edit plan templates, meeting guides, the onboarding journey and resources | Content › Guide |
Manage surveys and certificates | Content › Reflect |
Build courses | Content › Courses |
Design the pages users see about my program | Configure › Core › Program Overview |
Change general settings, terminology, branding, features, permissions, enrollment, match, connection, AI and language settings | Configure |
Highlights
Manage all your users in one place (Roster): See everyone in your program in one list and act on them without switching pages.
Use saved views (All Users, All Mentors, All Mentees, or your own), filters, a column picker, bulk actions and CSV export.
Add User lets you add a single user, bring in users from another program in your organization, send invites or import users in bulk from a CSV file.
Click a user to see their profile, activity, mentoring connections and notes in a side pane.
All your communications together (Routines › Communications): Email campaigns, announcements and system emails are in one place.
System emails are grouped into categories, and each one shows what triggers it. Turn emails on or off, edit them, send a test or reset to default, all on one page.
Preview without leaving the editor: Switch to the Preview tab while you write an email to see it exactly as it will be delivered, with your program's email layout and branding. When you're ready, send a test to any email addresses you choose, such as fellow admins or stakeholders, to check it in a real inbox.
Launch polished program pages in minutes, no designer needed (Program Overview pages): Create the pages users see when they learn about your program with a new drag-and-drop page builder. Pages that once took design or technical help to look good now take minutes, and you can update them yourself whenever your program changes.
Drag in ready-made blocks: Add hero banners, how-it-works steps, key dates, FAQs, testimonials, videos, stats and calls to action, then edit them in place. Every block is already designed, so pages look consistent and professional without extra effort.
Publish with confidence: Save as a draft, preview the page, and publish when it's ready. Choose whether everyone can see it or only logged-in users, and set the order your pages appear in.
Pages you created before the builder stay as they are, and you can keep editing them.
Settings in plain language (Configure): Settings use clear, everyday terms, with descriptions shown right on the page, so you know what each option does before you change it.
Enrollment settings explain, for each role, how people join: application required, eligibility rules, open enrollment, SSO auto-join or invitation only.
Mentoring connection settings start from how your program works (one-to-one, group or circle) and show only the options that apply.
Never lose your work: If you try to leave a page with unsaved changes, Admin Hub warns you first.
Know the impact before you act: Bulk actions tell you what will happen before you confirm, such as how many mentoring connections will be created and who will be notified.
Always know why: If an action isn't available, Admin Hub tells you why.
Familiar on every page
List, then details: Most pages open as a list you can filter. Click a row and its details and actions open in a side pane, so you stay in context instead of jumping between pages.
Learn it once: Lists, bulk actions and settings work the same way everywhere. Once you've used one list page or one settings page, you know how they all work.
Getting to Admin Hub
Once Admin Hub is turned on for your organization, a banner at the top of every classic admin page reads "Admin Hub is here - a new admin experience built to make running your program simpler, every day". Select Explore Admin Hub to open it. You can dismiss the banner for your session.
The program Manage page also shows a "Your program admin, redesigned" card that takes you to Admin Hub.
Release Certification
This release has undergone rigorous testing phases to ensure its reliability and efficacy. It has been thoroughly tested and certified by Chronus, reflecting our commitment to maintaining the highest standards of quality for our users.