Step by Step Guide for Zoom Integration

 1. REQUIREMENTS

(i) Active Chronus & Zoom account

(ii) User carrying out Integration should have administrator privileges in both the platforms ( Zoom & Chronus)

(iii) Video conference feature in Chronus should be enabled from the Org level feature listing page (Superuser)

(iv) Post-installation of Zoom, Zoom video call permission has to be turned ON by Chronus Admins at the program level ( Manage -> Program settings -> Permissions )

2. INTEGRATION STEPS

In this step, you’ll set up the “link” between Chronus and Zoom so they can communicate with each other.
(i) User with Admin Privileges logs in and goes to Manage page at Global level and click on Program settings, Under Integrations tab you will see a setting as below

Once the feature is enabled by the superuser, the option to integrate Zoom will be available at the global level for the admins
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(iii) Clicking on ‘Install’, a pop-up shown below will be displayed

On clicking continue you will provide Chronus the required permissions to access Zoom
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On clicking ‘Done’, you have finished Integrating your enterprise zoom account with the Chronus Platform.
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3. Enabling Zoom Video call Feature

Once the above steps 1 & 2 are completed i.e., Zoom is integrated with Chronus.

Once the Integration is done, we need to add ‘Zoom Video call’ as mentoring mode from Program settings (at track level)

On enabling ‘Zoom video call’ as meeting mode, End-user will now see the UI as below wherein End-user can pick the corresponding meeting mode.

 4.Access levels for Admin, Mentor & Mentee roles

Admin will have control over the installation, uninstallation as well as enabling zoom feature to the particular program

End-user roles ( Mentees & mentors ) will not have control to install/uninstall zoom for the program as zoom integration for Chronus is done at the account level

Contact

For any issues/troubleshooting, users can create a support ticket/case at https://chronusmentor.chronus.com/hc/en-us/requests/new  or using contact option from within Chronus platform
or
you can drop an email at support@chronus.com
 

Chronus customer service desk is available throughout the clock from Monday to Friday

Uninstalling Chronus Integration:

Step 1: Log in to our zoom account and navigate to the zoom App marketplace
Step 2: Click Manage -> Installed Apps or search for the Chronus App
Step 3: Click the Chronus app
Step 4: Click uninstall

Instead, you can log in to the Chronus app and uninstall zoom from Integrations tab in the Manage section

FAQ’s

What kind of data will Chronus be able to access from customers’ Zoom account?

Chronus will only have permission to view and manage all user meetings and view all user information

Would end-users need to authorize their zoom account?

No, End-user wouldn’t need to do any authorization.

Can I extend capabilities to only one/a selected list of programs in my organization?

Yes, Admin has control overextending  the access of zoom facility to each program

Can the Admin who authenticated Zoom be removed from Chronus once authorization is done?

Yes, Once done the administrator can be removed/deactivated.

How do I deauthorize Zoom access to Chronus?

Yes, you will have the option to uninstall the integration from Chronus as well as from the Zoom accounts admin portal.

Should the end-user be logged in to his zoom account if he wants to create a meeting?

The user need not be logged in while creating the meeting.

Who will be the host of the meetings created?

By default, the one who creates the meeting will be assigned as host. However, all the other invitees would be assigned as alternative hosts.

Will the meetings be recorded and will Chronus have access to them?

No, Zoom Integration API doesn’t support partners ( Chronus ) to have access to recordings.

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