Step by Step Guide for Zoom Integration

1. REQUIREMENTS

(i) Active Chronus & Zoom account
(ii) User carrying out integration should have administrator privileges in Zoom and global administrator privileges in Chronus
(iii) Integrations should be enabled by the Chronus team

(iv) Once the feature has been integrated successfully, the Zoom video call permission has to be turned ON by an admin at the track level (Manage -> Program Configuration -> Program Settings -> Permissions)

 

2. INTEGRATION STEPS

In this step, you’ll set up the link between Chronus and Zoom so they can communicate with each other.
(i) User with admin privileges logs in and goes to Manage page at the global level. From there, they click the Engagement card, then click the Integrations icon. The page as shown in the image below should be visible to the admin. If the page doesn't have Zoom for Chronus shown, or if the Integrations icon is not visible under the Engagement card, please get in touch with your Customer Success team member.

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(iii) Clicking on ‘Install’, a pop-up shown below will be displayed

On clicking continue you will provide Chronus the required permissions to access Zoom
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On clicking ‘Done’, you have finished Integrating your enterprise zoom account with the Chronus Platform.
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3. Enabling Zoom Video call Feature

Once the above steps 1 & 2 are completed i.e., Zoom is integrated with Chronus.

Once the Integration is done, we need to add ‘Zoom Video call’ as mentoring mode from Program settings (at track level)

On enabling ‘Zoom video call’ as meeting mode, end users will now see the UI as below wherein an end user can pick the corresponding meeting mode.

 

4. Access Levels for Admin, Mentor & Mentee Roles

Global admins will have control over the integration and removal of the feature, as well as enabling Zoom to a particular track. Track-level admins will also be able to turn Zoom on/off as a meeting option for their track.

End user roles (mentees & mentors) will be able to create meetings with Zoom so long as the Zoom feature is turned on for a track.

 

Uninstalling Chronus Integration:

Step 1: Log in to your Zoom account and navigate to the Zoom App Marketplace
Step 2: Click Manage -> Installed Apps or search for the Chronus App
Step 3: Click the Chronus app
Step 4: Click Uninstall

Instead, you can log in to the Chronus app and uninstall zoom from Integrations tab in the Manage section

Contact
For any issues/troubleshooting, administrators can create a support ticket/case by clicking here or using contact option from within Chronus platform, or you can drop an email to support@chronus.com
Chronus customer service desk is available 24/5 from Monday through Friday

 

FAQ’s

What kind of data will Chronus be able to access from customers’ Zoom account?

Chronus will only have permission to view and manage all user meetings created from the Chronus platform and view the user's email.

 

Would end-users need to authorize their Zoom account?

No, end users won't need to do any authorization.

Can I extend capabilities to only one/a selected list of programs in my organization?

Yes, admin has control of extending access to Zoom to each track.


Can the admin who authenticated Zoom be removed from Chronus once authorization is done?

Yes, once done, the administrator can be removed/deactivated.

 

How do I deauthorize Zoom access to Chronus?

You will have the option to remove the integration from the Integrations tool in Chronus as well as from the Zoom account's admin portal.

 

Should the end-user be logged in to his zoom account if he wants to create a meeting?

The user need not be logged in while creating the meeting.

 

Who will be the host of the meetings created?

By default, the one who creates the meeting will be assigned as host. However, all the other invitees would be assigned as alternative hosts.

 

Will the meetings be recorded and will Chronus have access to them?

No, Zoom's integration API doesn’t support partners (Chronus) to have access to recordings.

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