Requirements
-
Active Chronus & Zoom account
-
User carrying out integration should have administrator privileges in Zoom and global administrator privileges in Chronus.
-
Integrations should be enabled by the Chronus team.
-
Once the feature has been integrated successfully, the Zoom video call permission has to be turned ON by an admin at the track level (Manage -> Program Configuration -> Program Settings -> Permissions).
Integration Steps
Step 1: First, you’ll set up the link between Chronus and Zoom so they can communicate with each other.
In order to accomplish this, a user with admin privileges will need to log in and go to Manage page at the global level.
Step 2: From there, they will need to click on the Engagement card, then click the Integrations icon. The page as shown in the image below should be visible. If the page doesn't have Zoom for Chronus shown, or if the Integrations icon is not visible under the Engagement card, please get in touch with your Customer Success team member.
Step 3: After clicking on ‘Install’, a pop-up as shown below will be displayed. Clicking 'Continue' will provide Chronus the required permissions to access Zoom.
Step 4: Once ‘Done’ has been selected, the integration is complete.
Enabling Zoom Video Call in Chronus
Once the above steps 1 & 2 are completed, Zoom is integrated with Chronus.Once the Integration is done, you will need to add ‘Zoom Video call’ as meeting mode from Program Settings (at the program track level).
When ‘Zoom video call’ is enabled as a meeting mode, end users will be able to see Zoom as an available option when selecting a meeting mode.
Access Levels for Admin, Mentor & Mentee Roles
Global admins will have control over the integration and removal of the feature, as well as the ability to enable Zoom to a particular program track. Program Track-level admins will also be able to turn Zoom on/off as a meeting option for their program. End user roles (mentees & mentors) will be able to create meetings with Zoom as long as the Zoom feature is enabled.
Uninstalling Chronus Integration:
Step 1: Log in to your Zoom account and navigate to the Zoom App Marketplace
Step 2: Click Manage > Installed Apps or search for the Chronus App
Step 3: Click the Chronus app
Step 4: Click Uninstall
You can also login to Chronus and uninstall Zoom from the integrations tab in the Manage section.
Contact
For any issues/troubleshooting, administrators can create a support ticket/case by clicking here or using contact option from within the Chronus platform, or you can drop an email to support@chronus.com
Chronus customer service desk is available 24/5 from Monday through Friday
FAQs
What kind of data will Chronus be able to access from customers’ Zoom accounts?
Chronus will only have permission to view and manage all user meetings created from the Chronus platform and view the user's email.
Will end-users need to authorize their Zoom account?
No, end users won't need to do any authorization.
Can I extend capabilities to only one or only a selected list of programs in my organization?
Yes, the admin has control of extending access to Zoom to each track.
Can the admin who authenticated Zoom be removed from Chronus once authorization is done?
Yes, once done, the administrator can be removed/deactivated.
How do I deauthorize Zoom access to Chronus?
You will have the option to remove the integration from the Integrations tool in Chronus as well as from the Zoom account's admin portal.
Should the end-user be logged in to his Zoom account if they want to create a meeting?
The user will not need to be logged in to create the meeting.
Who will be the host of the meetings created?
By default, the one who creates the meeting will be assigned as host. However, all the other invitees would be assigned as alternative hosts.
Will the meetings be recorded and will Chronus have access to them?
No. Zoom's integration API doesn’t support partners (Chronus) having access to recordings.