End User Home Page Nudges

  • Updated

Introduction

The new end user Home page is designed to simplify the user experience by alerting and enabling them to take their next steps via a banner at the top of the page. This banner provides one or more nudges about what to do next, along with a link to directly take action. 

 

Screenshot 2024-04-03 at 11.41.06 AM.png

Why it matters: An easy and intuitive user interface means your users will explore more and gain more from the experience. Our end-user home page makes it incredibly easy for users to quickly understand their priorities and act on their next steps within a click. This will help them to focus and accomplish what they need to in order to keep the their mentorship journey on track.

The new Home page will be released to end users between April and the end of June, based on the program admin's opt-in date and willingness to participate in A/B testing. A/B testing that occurs during this time period will provide half of the users in each program with the new home page so that comparative metrics and overall ease of use can be ascertained for possible feature improvements. All users will have the new home page on June 30, 2024.

Home Page Nudges

Onboarding Nudges - First Home Page Visit
Call to Action Role Program Settings Timing
Set Profile Picture
"Boost your engagement and trust."
Mentee, Mentor All programs  
Connect Your Calendar
"Schedule with ease."
Mentee, Mentor, 3rd Role If calendar connection is enabled  
Set Availability
"Control when and how mentees connect with you."
Mentor For one-time (flash) mentoring programs  
Prepare with Resources
"Go through resources to learn about mentoring and more."
Mentee, Mentor - At least one resource is enabled and courses not offered.
- Not for circles
- Not for programs with chemistry check meeting enabled
Shown for 1st month after user joins until user is connected.
Prepare with Courses
"Prepare with courses and other program resources."
Mentee, Mentor - If courses offered
- Not for circles
- Not for programs with chemistry check meeting enabled
Shown for 1st month after user joins until user is connected.
Browse Community
"Share knowledge and learn more about your topics of interest."
Mentee, Mentor - If community features are enabled
- Not for circles
- Not for programs with chemistry check meeting enabled
Shown for 1st month after user joins until user is connected.
Send First Request
"Request a mentor to connect."
Mentee - For self-match and one-time mentoring (flash) programs
- Not for circles
- Not for programs with chemistry check meeting enabled
- Not currently available for preferred mentor selection programs
Shown if matching is enabled at the time of the first home page visit.

 

Reminders
Call to Action Role Program Settings
Follow Up On Mentor Request(s)
"It's been more than 5 days since you sent a request to [name(s)]"
Mentee - For self-match and one-time mentoring (flash) programs
- Not for circles
- Not for programs with chemistry check meeting enabled
Request Reminder
"You received a request for mentoring from [name]." (single request pending)
"Attention, [#] mentees are eagerly awaiting to connect with you." (multiple requests pending)
Mentor - For self-match and one-time mentoring (flash) programs
- Not for circles
- Not for programs with chemistry check meeting enabled
- Not currently available for preferred mentor selection programs
Complete Survey
"You have started a survey, '%{survey_name}' that has yet to be submitted."
Mentee, Mentor, 3rd Role All programs where users have started (drafted) their surveys but have yet to submit them.

 

Matching Nudges
Call to Action Role Program Settings
Send More Requests
"Secret ingredient: Request multiple mentors."
Mentees with 1 pending request - For self-match and one-time mentoring (flash) programs
- Not for circles
- Not for programs with chemistry check meeting enabled
Request Rejected
"We noticed that [name(s)] were unable to accept your request(s). Explore other mentors..."
Mentee - For self-match and one-time mentoring (flash) programs
- Not for circles
- Not for programs with chemistry check meeting enabled
Reconnection Nudge
"Start afresh. Gain new perspectives with a new connection."
Mentees with recently closed connections - For self-match and one-time mentoring (flash) programs
- Not for circles
- Not for programs with chemistry check meeting enabled
One-Time to Long-Term Connection
"Find mentors who can guide you for the long term."
Mentees with recently completed one-time meetings For self-match and one-time mentoring (flash) programs

 

Connection & Meeting Nudges
Call to Action Role Program Settings
Set Up Meeting
"Awesome, [name] accepted your request for mentoring!"
Mentee - Not for circles
- Not for programs with chemistry check meeting enabled
Set Up Meeting
"Awesome. You are now connected with Kristin"
Mentor - Not for circles
- Not for programs with chemistry check meeting enabled
Send Message
"Awesome. You are now connected with Kristin"
Mentee, Mentor - For programs with messaging enabled.
- Not for circles
- Not for programs with chemistry check meeting enabled
View Connection
"Awesome. You are now connected with Kristin"
Mentee, Mentor - Not for programs where messaging is not enabled
- Not for circles
- Not for programs where chemistry check meeting is not enabled
Set Up Meeting
"Set up your first meeting with Serena and 2 others in “Connection Name”."
Mentor - Not for circles
- Not for programs with chemistry check meeting enabled
Set Up Meeting
"Your first meeting sets the pace for a successful mentorship experience."
Mentee - Not for circles
- Not for programs with chemistry check meeting enabled
Set Up Meeting - reminder after 25 days
"It's been more than 25 days since your last meeting..."
Mentee - Not for circles
- Not for programs with chemistry check meeting enabled
Set Up Meeting - reminder after 25 days
"It's been more than 25 days since your last meeting..."
Mentor - Not for circles
- Not for programs with chemistry check meeting enabled
One-Time (Flash) Feedback Nudge
"Provide feedback on your last meeting, [meeting title] with [mentor name]."
Mentee, Mentor with overdue flash meeting in last month For one-time mentoring (flash) programs

 

 

 

 

 

 

 

 

 

 

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