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[Platform Update] New mentoring experience that focuses on the pillars of engagement
[Platform Update] New mentoring experience that focuses on the pillars of engagement
Updated over 5 months ago

Conversation and connection are at the core of mentoring partnerships. Discussions, meetings and goal-setting between mentors and mentees can lead to developmental breakthroughs and growth.

An update is coming in late July that elevates the design and usability and makes partnership engagement easier than ever! On the connection plan page, goal-setting is much more intuitive and is prioritized over task completion. In addition, partnerships will find it much easier to schedule meetings and message each other through the tool. Continue reading to learn about the major changes coming in this update.

What’s Changing

Updates have focused on making conversations more intuitive, prioritizing goals over task completion and elevating the design and usability. Continue reading to learn about the major changes coming in this update.

Improved Design & Usability

A revised and modern visual design is coming to all parts of the connection experience. Inline editing tools, like drawers and popups, are used to keep participants grounded in their work, whether setting new goals or scheduling a meeting.

Prioritized Conversation

Messaging mentoring partners is now done in an easily accessible panel on the main connection page.

Schedule with Calendar View

Participants can now see their partner’s calendars and recommended time slots when scheduling mentoring discussions.

When tested with a set of Chronus users,

this update increased scheduled meetings by 23%.

Goals & Progress Prioritized

In the new connection experience, goals and progress are prioritized over task completion. Goals are no longer on a separate tab. They are emphasized at the top of the connection plan as the partnership's priority. Participants will also be given guidance when setting their goals and examples of what strong, relevant “SMART” goals look like. Note that this is only available for connections with goals enabled.

Updated Navigation

Tab navigation has been updated to prioritize goals and meetings. A new tab, “Learning Resources,” has been added for easy sharing of resources and access to resources assigned to the participants.

Improved Usability

When tested by a third party, the updated design received a score of 92% on the System Usability Scale (SUS). This puts the design and usability in the A+ bracket, the highest bracket on the scale.

When the calendar-based scheduling update was A/B tested with users from select Chronus customers, the number of scheduled meetings increased by 23%.

Release Timeline

All programs will receive this update on Tuesday, July 30th. If you would like to delay this release date, please email [email protected] with your requested release date. The latest the release can be delayed is September 30th.

FAQs

Do I need to update any content or connection plans before this release?

No. All connection plans, user communications (announcements, email campaigns), and resources do not need to be updated and will be accessible by the users in the new design.

Will all users receive this update?

Yes, 100% of users will receive this release. Unless you have been notified otherwise this release will not be A/B tested, which means that all users will receive the update at the same time.

Can I pick my own release date?

Yes, you can choose to delay your release to as late as September 30th, 2024. Customers who do not opt for a delayed release will receive the update on July 30th, 2024.

Is the experience updating for circles and groups?

Yes, circle and group mentoring will also receive the updated design.

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