Part 2 of 3 · Previous: Roleplays for Admins: Overview · Next: Managing Roleplays and Tracking Usage
How to create Roleplays
Building a roleplay involves three parts: the personas users talk to, the objectives they are evaluated on, and the roleplay itself. The fastest way to start is a Chronus template. Build from scratch when you need a scenario specific to your organization.
All of this lives in Admin Hub → Catalog → Roleplays. New to Roleplays? Start with the Overview.
Create a roleplay from a Chronus template
Chronus provides a library of ready-made roleplays across categories such as Managing Up, Influence & Negotiation, Team Leadership and Customer Conversations.
Go to Admin Hub → Catalog → Roleplays and click Create roleplay → Create from template.
In Roleplay templates, browse by category or search. Click a card to see its persona and objectives.
Select one or more templates (up to 100 at a time), then click Create selected.
Each template is copied into your organization as a Draft, along with the personas and objectives it uses.
Review and edit each draft, then publish it. Users don't see a roleplay until it is published.
An imported roleplay is your own copy. You can rename it, rewrite it or change its persona without affecting the template. If you have no roleplays yet, the Roleplays page also suggests templates to start from.
Program admins can import templates too. They choose which of their programs the copies belong to.
Create a roleplay from scratch
Building from scratch takes three steps: make sure you have a persona, make sure you have objectives, then build the roleplay.
Step 1: Create a roleplay persona
A persona is the character users talk to. You can reuse one persona across many roleplays.
Go to the Personas tab and click Create persona.
Enter a Name and Role (required), and optionally a Company.
Add a Background — the context the persona uses to stay in character.
Choose a Demeanor. This sets how hard the persona pushes back:
Friendly — warm and supportive
Neutral — professional and balanced
Challenging — pushes back and tests you
Adversarial — confrontational and resistant
Pick a Voice for voice-mode roleplays. Click play to preview it, or Change to choose another (17 voices across American, Indian, British and Australian accents).
Choose an Avatar from the presets or upload your own, then click Save.
A tougher persona gives ground only when the user earns it, but every conversation can still reach a resolution.
Step 2: Create roleplay objectives (scorecard criteria)
Objectives are what each attempt is evaluated on. Together they form the roleplay's scorecard.
Go to the Objectives tab and click Create objective.
Enter a Name and Description.
Choose a Type and fill in its details (Skill, Behavior, Framework or Qualitative, described in the table), then click Save objective.
Type | How it's evaluated | What you add |
Skill | On a 5-level scale: Foundational, Developing, Proficient, Advanced, Mastery | A description of each level |
Behavior | Demonstrated or not | Evaluation details, and examples of what a user might say or do |
Framework | Part by part (for example, SBI, BANT or STAR) | The parts, and whether each is scored Yes/No or on a 5-point scale |
Qualitative | Not scored. Users get written feedback only. | What the AI should look for, and optionally examples that help it write its feedback |
Use Qualitative for things that are worth commenting on but hard to score, such as tone or rapport. Qualitative objectives don't count toward the readiness score. If every objective on a roleplay is Qualitative, users get written feedback but no readiness score, and you're asked to confirm when you save.
Tip: use 2–4 objectives per roleplay, and only add objectives the scenario actually gives users a chance to show.
Step 3: Build the roleplay in the roleplay builder
Go to the Roleplays tab and click Create roleplay → Create from scratch. The builder is a single page with five sections. Use the links on the left to jump between them.
Basic details
Title and Description (users see the description before they start)
Category — pick one, or add your own with Add new category
Available modes — Voice, Text, or Voice and text
Estimated duration in minutes (1–180)
Access settings — choose who can see the roleplay:
All members of the organization
Specific programs and communities
Specific member views — members in any of the selected organization-level member views
Specific user views — users in any of the selected program-level user views, grouped by program
Program admins see two options: their own programs, or user views in those programs. See Managing Roleplays and Tracking Usage for how access works.
User details — the User's goal for the conversation and the User's role in it. Users see both before they start.
Persona details — click Select persona to pick one persona, then add context for this scenario:
Opening line — how the persona opens the conversation. Leave blank for a natural greeting.
Additional context for persona — private instructions for the persona, such as hidden concerns or what would make them open up. Users don't see these instructions.
Key points or questions the persona should bring up.
Override details — change the persona's background for this roleplay only.
Scorecard — click Add objective to add objectives from your library. Users can see the scorecard before they start.
How to save, preview and publish a roleplay
Save as draft at any time. A draft only needs a title, and only admins can see it.
Preview (the eye icon) runs the roleplay as a user would, in voice or text, and ends with a sample results page. Preview works on drafts.
Save and publish when ready. Users can start practicing as soon as it is published.
To publish, a roleplay needs a title, description, category, the user's goal and role, a persona, and at least one objective on the scorecard. Missing fields are highlighted in red.
Don't include personal or sensitive information about real people in roleplay, persona or objective fields. This text is sent to the AI provider to run the conversation.
Creating Roleplays FAQs
Can I use more than one persona in a roleplay?
No. Each roleplay uses one persona.If I edit a template I imported, does it change the original?
No. An imported roleplay is your own copy, and the template library isn't affected.Can I edit personas and objectives that came from a template?
Yes. You can edit any persona or objective you imported to match your organization's language.Can program admins create roleplays?
Yes, from scratch or from templates, for the programs they manage. Program admins can edit only the roleplays, personas and objectives they create or import. They can't edit ones created by an organization admin. See Managing Roleplays and Tracking Usage.Can I make a roleplay available to only some people, such as managers?
Yes. In Access settings, choose Specific member views or Specific user views and pick the views. Only people in those views see the roleplay.When should I use a Qualitative objective?
When you want the AI to comment on something without scoring it. Qualitative objectives don't affect the readiness score.Why can't I publish my roleplay?
Check for fields highlighted in red. Publishing needs a description, category, user's goal and role, a persona, and at least one objective.Does preview count as a user attempt?
No. Preview sessions aren't included in reporting.