The Help Center is an important resource for admins, and learning the basics of both filing a support ticket and navigating the site are key to running a successful program.
Navigating the Help Center
To access the Help Center, click on Help & Support > Support on the left main menu.
In addition to being able to file tickets from the Help Center, admins have access to many guides - articles filled with news, how-to's, and best practices.
There are several areas that you may find especially useful.
- News and Announcements: Keep up to date on improvements and changes to the Chronus software.
- Getting Started: Key Chronus concepts and basic guides
- Software Setup and Design: How-to and best practice guides for admins
It's worth it to take the time to familiarize yourself with both the functions and the content of the support site. This will help you build a robust program, and quickly tackle any issues that may arise.
Filing a Ticket
If you notice a bug or have an issue with your program site, the best way to let Chronus know and to get help quickly is to file a ticket on our Help Center. In addition, the support site itself has many articles which may help you troubleshoot how-to issue.
The Chronus Help Center can also be accessed by clicking on the question mark icon located in the bottom right corner on the program dashboard and then selecting "Support" in the menu. There will then be an option to Create New Ticket or See All Tickets to revisit any existing tickets.
Both options will open a new tab to the Chronus Help Center. Click on the 'Submit a request' button at the top to file a new ticket.
When you fill out your ticket take care to provide as much detail as possible. This will speed up the problem solving process for our engineers. Please include, when applicable:
- A thorough description of the issue
- Time and date the issue occurred/frequency of occurrence
- What part if the site or what admin tool it occurred in
- an attached screenshot
Once your ticket is submitted our engineers will begin investigating. They might reach out to you for additional information, so be sure to keep an eye on your email. You can check up on the status of your ticket by going to the "Check Ticket Status" button at the top of the support site.