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This article covers the process for integrating Chronus with your organization's enterprise Webex account, which will enable your organization's users to create meetings via Webex.
Benefits of Webex-Chronus Integration:
Seamless Scheduling: Users can directly schedule Webex meetings within Chronus, eliminating the need to switch between multiple applications.
Easy Access to Meeting Links: Meeting links are automatically generated and embedded into the scheduled meeting, making it simple for participants to join without searching for or copying the link.
Focus more on mentoring and less on scheduling
Requirements
Active Chronus & Webex account
User carrying out the integration should have administrator privileges in Webex and global administrator privileges in Chronus.
Integrations should be enabled by the Chronus team.
Once the feature has been integrated successfully, the Webex video call permission has to be turned ON by an admin at the track level (Manage -> Program Configuration -> Program Settings -> Permissions).
Integration Steps from Admin
Step 1: First, you’ll set up the link between Chronus and Webex so they can communicate with each other.
In order to accomplish this, a user with global admin privileges will need to log in and go to Manage page at the global level.
Step 2: From there, they will need to click on the Engagement card, then click the Integrations icon. The page as shown in the image below should be visible. If the page doesn't display Webex or if the Integrations icon is not visible under the Engagement card, please get in touch with your Customer Success team member.
Step 3: Click on Webex from Integrations page and then choose "Integrate" as shown in the image below. On clicking integrate, you will be taken to the Webex page to accept permissions.
Step 4: Clicking 'Accept' will provide Chronus the required permissions to access Webex. Once done, the integration is complete.
Enabling Webex Video Call in Chronus
Once the Integration is done, you will need to add ‘Webex Video call’ as meeting mode from Program Settings (at the program track level). Please select the Webex Video call and save it to allow users to create Webex meetings from Chronus.
Creating Webex Meetings from Chronus
After enabling the Webex Video call meeting mode, users will be provided with an option to choose "Webex Video Call" as a meeting mode while scheduling meetings from Chronus.
Once scheduled, the meetings would have direct links to Webex meeting as shown below.
Access Levels for Admin, Mentor & Mentee Roles
Global admins will have control over the integration and removal of the feature, as well as the ability to enable Webex to a particular program track.
Program Track-level admins will also be able to turn Webex Video Call on/off as a meeting option for their program.
End users (mentees & mentors) will be able to create meetings with Webex as long as the Webex feature is enabled.
FAQs
What kind of data will Chronus be able to access from customers’ Webex accounts?
Chronus will only have permission to view and manage all user meetings created from the Chronus platform and view the user's email.
Will end-users need to authorize their Webex account?
No, end users won't need to do any authorization.
Should the end-user be logged in to his Webex account if they want to create a meeting?
The user will not need to be logged in to create the meeting.
Who will be the host of the meetings created?
By default, the one who creates the meeting will be assigned as host. However, all the other invitees would be assigned as alternative hosts.
How to remove the integration from Chronus?
At the global level integrations page, choose Webex and click on "Remove" to stop the Webex Chronus integration
Contact
For any issues/troubleshooting, administrators can create a support ticket/case by using contact option from within the Chronus platform, or you can drop an email to [email protected]. Chronus customer service desk is available 24/5 from Monday through Friday.