User Research: Customer FAQs
User research is a critical component of the continuous improvement and enhancement of the Chronus platform experience. The goal of user research is to obtain key insights from our users that will help us evolve the user experience to better meet their needs and provide the most efficient and best possible user experience. Following are some frequently asked questions by our customers that will further inform you about the purpose and approach to our user research.
Why We Conduct User Research
Q: What is the purpose of this user research?
A: Our goal is to gather valuable insights from end users to understand their experiences, challenges, and needs. This will enable us to enhance the user experience, ensuring our mentoring products remain engaging, valuable, and tailored to meet your organization's specific requirements.
Q: How will the research benefit my organization?
A: By participating in this research, your organization will directly contribute to the improvement of our mentoring product. The insights gathered will help us develop features and solutions that better support your users, eventually leading to increased satisfaction and effectiveness of your mentoring initiatives.
How We Reach Out To Users
Q: How will you be contacting our users for this research?
A: After obtaining your permission, we will use the Email Campaign functionality framed from within the Chronus admin account to reach out to users initially. These emails will include invitations to participate in research calls.
Q: Will users be contacted in any other way apart from emails?
A: In the future, we may use in-app prompts to ask users directly if they're interested in participating in the research. However, we will seek your permission before implementing any in-app prompts.
Q: What information will you collect from users?
A: We will collect feedback on their experiences, challenges, and needs related to our mentoring product. All responses will be kept confidential and used solely for the purpose of enhancing the product experience.
Q: How will you ensure minimal disruption to users?
A: We will schedule the calls at convenient times for the participants of the research to ensure minimal disruption to their daily routines. For example, end users can select a suitable time slot via a Calendly link provided when they receive a recruitment email.
Confidentiality and Permissions
Q: How will you ensure the confidentiality of the information collected?
A: All responses will be kept confidential and used only for the purpose of improving our product. We adhere to strict data privacy standards to ensure that all user information is protected.
Q: Will you seek our permission before contacting users in new ways?
A: Yes, we will always seek your permission before implementing any new methods of contacting users, such as in-app prompts.
Participation and Next Steps
Q: What are the next steps for us as admins?
A: We kindly request your assistance in facilitating this research by providing permission reach out to your end users and supporting us in coordinating the activities. We are eager to discuss this further and answer any questions you may have. To learn more about the specific user research that we are about to conduct, please refer to the additional attachments that accompanied this one over email
Q: How can we discuss this further or get more information?
A: Please let us know a convenient time to discuss this further. We are available to answer any questions and provide additional information as needed.